When will my order be sent out?

• For in-stock items, we aim to dispatch your order within 72 hours (2-3 business days).. Shipping and delivery dates aren’t guaranteed unless otherwise noted.
• Pre-ordered items are not available to ship at the time of purchase. Shipping timelines on pre-orders are detailed in the product description, as well as in your confirmation email.


When will my pre-order be dispatched?


• Shipping timelines on pre-orders are detailed in the product description, as well as in your confirmation email.
• Note that unless otherwise noted, or the option to ship items separately is selected and available to you at checkout, any order that includes a pre-order item will not ship until all items are available.
• Please check your confirmation email for details on when pre-order items will ship. Shipping and delivery dates on these items are not guaranteed unless otherwise noted.


Why has my pre-order not been dispatched on the expected date?

• Please check your confirmation email for details on when pre-order items will ship. While we make every effort to communicate accurate delivery estimates around your orders, unanticipated production delays for pre-orders and limited edition items do sometimes happen. If an item in your order has been affected by a production delay, we will notify you via email as soon as possible.


Where is my order being sent from?


• We ship items from our main Universal Music warehouse based in the USA. We ship all US orders duties paid with no additional taxes or customs charges to pay on delivery. Most other international orders are also shipped duties paid. Please check details for your country at check-out.

How much does shipping cost?

• All US orders are delivered duty paid with no additional taxes or custom charges to pay on delivery. This applies to most other international destinations too.
• Shipping costs are calculated for each order at check-out and vary based on size and weight of the package and exact destination.
• Expected delivery times and typical costs for some of our most popular package sizes to the US:

	STANDARD USA ("SHIP ITEMS TOGETHER") 5-7 working days	STANDARD EUROPE ("SHIP ITEMS TOGETHER") 2-10 working days
1LP	$21	$56
1CD	$14	$46
3LP	$44	$78

• For deliveries outside of the US: Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays.
• APC ParcelConnect Priority DDU (Economy) (11-15 days transit)
• APC ParcelConnect Priority DDU (Delivery Confirmation Included) (11-15 days transit)

Customs duties & Taxes: Will I have to pay additional duties and taxes when my order arrives?

• All US and international orders are shipped duties paid. There are no additional charges to pay on receipt of your order.

How long will it take for my order to arrive once it ships?

• The time it takes for your order to be delivered depends on the shipping method chosen at checkout. Please note that the shipping times are in addition to pre-order and processing timelines. 
• Shipping costs are calculated for each order at check-out and vary based on size and weight of the package.
• Shipping options include:
  • For deliveries within the US:
    • UPS Mail Innovations (5-7 days transit)
    • USPS Media Mail (2-10 days transit)
    • FedEx Smartpost (2-7 days transit)
  • For deliveries outside of the US: Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays.
    • APC ParcelConnect Priority DDU (Economy) (11-15 days transit)
    • APC ParcelConnect Priority DDU (Delivery Confirmation Included) (11-15 days transit)


How long will it take for my order to arrive once it ships?

• Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date. Please note shipping delays will occur if you provide an incorrect address at checkout.

What happens if there is an issue with delivery and my package gets returned to you?

• If your package is returned to our facility due to a shipping or delivery issue, we’ll reach out to you via the email address provided with your shipping information.
• If we don’t receive a response within 5 business days, we reserve the right to cancel and refund your order. This applies to all merchandise orders, including limited edition and pre-order sales.
• Please note that in the event of an order shipping in multiple packages, we can only refund you for what has been returned to us.

My order is shipping to a country outside of the United States. Will I have to pay customs/import fees to receive my order?

• Most other international orders are shipped duties paid. Please check exact details for your country at checkout when shipping costs and terms are calculated and displayed.

My tracking says my order was delivered, but I haven’t received it yet. Where is my order?

• Some carriers will mark a package as delivered before they actually deliver it. Though unusual, this can happen up to 5 days before an item is actually delivered. You can try contacting the carrier to get better insight into the delay. If you still haven’t received your package after 5 days, and you’ve checked with your neighbors and still don’t have it, please reach out to us here
  and we’ll do our best to help!

I received notification that my order was shipped but I haven’t received it and my tracking info does not indicate the package was delivered.

• If your shipment tracking link for your order has not been updated beyond the “pre-shipment” or “label created” stage in 2 weeks, please contact us
  so we can look into it for you.
• If you have not received your package within 6 weeks of ship date, please contact us as soon as possible so we can research the issue for you.
• You have up to 60 days from the date of shipment to submit a claim for a lost package to be considered for a refund for your missing item(s), or a reshipment if stock permits.
• Please note that we are not responsible for packages lost due to an incorrect shipping address being provided with your order. Shipping delays will occur if you provide an incorrect address at checkout.

My item was shipped, but still hasn’t shown up. Is it lost in the mail?

• You have up to 60 days from the date of shipment to claim your package as lost in order to receive a refund for your missing item(s), or a reshipment if stock permits.
• If you have not received your package within 6 weeks after it ships, please reach out to us as soon as possible so we can resolve the issue for you.
• You have up to 60 days from the date of shipment to submit a claim for a lost package to be considered for a refund for your missing item(s), or a reshipment if stock permits.
• Please note that we are not responsible for packages lost due to an incorrect shipping address being provided with your order. Shipping delays will occur if you provide an incorrect address at checkout.

When will I get tracking information?

• Tracking information will be sent via email once your package is processed for shipment. Make sure to check all inboxes, including your spam folder, if you can’t find your shipping confirmation.
• Please note it can sometimes take up to 3 days for your tracking link to update.


My tracking link says “Label Created” but hasn’t updated. What do I do?

• We typically refer to this stage as “pre-shipment”. This could mean a couple of things:
  • Your order has been packed and is ready for shipment but the carrier has not yet picked it up from the fulfillment center
  • The carrier has picked up your package but has not scanned it into their system yet
    • This could potentially mean it’s been lost between the fulfillment center and the carrier center
    • The carrier may need updated information in order to get your package to you and will be in touch with you
• If the status does not update within 7 days, please reach out directly to the carrier. If the carrier is unable to provide an update, please contact us
  so that we may help.